How to start with Apple Messages for Business

What is Messages for Business and why should I integrate?

• What is Messages for Business and why should I integrate?

• How to integrate with Corezoid

What is Messages for Business and why should I integrate?

Messages for Business will enable you to connect with customers directly from within Messages. By integrating your Corezoid account with Messages for Business, you can interact with customers, respond to their questions, resolve issues and complete transactions from your iPhone, iPad, Mac, and Apple Watch through Apple Messages.

Messages for Business capabilities

• Send/Receive Message
  Provide a rich user experience to the customer by sending an interactive message.

• List Picker
  Let the customer choose from a list of items by sending a list picker.

• Time Picker
  Let the customer schedule an appointment by sending a time picker.

• Apple Pay Payment Request
  Provide an easy and secure way for customers to buy goods and services through Messages for Business using Apple Pay.

• Message Attachments
  Receive and send file attachments.

• Authentication Message
  Pass authentication data between your business and the customer's device.

How to setup a Messages for Business account?

To setup a Messages for Business account please follow the instruction below:

1. Sign up at register.apple.com.

2. Click on Messages for Business Accounts:

3. Click Add new button:

4. Click Get Started button:

Confirm Apple policy and click Next button:

Move to the next step and click Next button:

5. Fill the fields whith company information and click Next button:

6. There are 2 types of accounts in Apple Messages for Business: test and commercial. A test account is used at the integration and testing stage, and a commercial account is used for industrial use. We recommend starting with "Internal Test Account".

Internal Test account:

(You can use this for internal testing)

1. Select Internal Test Account and give an Internal name to the account:

2. Here you can add contacts that Apple will automatically save for your registered account:

3. Go to part Messaging Service Provider Configuration:

Select Corezoid.com in the drop-down list:

4. At this step, you need to add users who can connect to your Apple Messages for Business as testers:

Click Add button and enter the Apple IDs of the user’s to which the test link has to be sent. These users will receive an URL using which they can initiate messages and test:

5. To configure Apple Pay, you should have a registered Merchant ID in your Apple developer’s account. Instructions for creating Apple Pay Merchant ID you can find here.

6. After creating Apple Pay Merchant ID, add it to the field Apple Pay Merchant ID field and click Done:

Commercial account:

(Customer facing)

After you have tested the full functionality of your Apple Messages for Business account and passed the QA session from Apple, you can start creating a commercial account.

1. Select Commercial account:

2. At this step, you need to choose the contact person who will be responsible for the technical side of the integration, and the owner of the Apple Messages for Business account. Usually this is the same person, but you can add any other user from the drop-down list:

3. Select the number of Locations your business is present in (offices):

• If you have an online business or simply do not have locations, select An online business with no public locations.
• If you have only a head office or 1 store / branch, etc. - select One public location.
• If you have many locations - select Two or more public locations.

4. Choose Corezoid.com as Customer Service Platform:

5. The next step is brand information:

Your Messages for Business Account can be associated with only one brand.
Search for a brand by name:

If your company is associated with several brands, create a new brand card and filling required fields:

6. Configure your business hours:

7. You can configure the message header with a background color, your logo, and brand name:

Add logo:

Confirm the compliance:

Download the wide logo file and customize the logo colors:

Confirm the compliance:

8. Set up the Messaging Service Provider Configuration settings:

Select Corezoid.com as Messaging Service Provider Configuration:

9. You have successfully registered Commercial Account.
   If necessary, you can make changes or add information in the account settings:

How to integrate with Corezoid?

Once your account is approved by Apple,

1. Click on your Messages for Business account name.

2. Under Messaging Service Provider section, select Test your Messaging Service Provider connection:

3. Click the Connect button:

4. If you're an existing user, select one of your companies or create a new one to connect your Apple Business. If you're not Corezoid customer, create a new account and then create a new company to connect the Apple Messages for Business account.

In case of having any issues, please contact us via email: support@corezoid.com.