Apple Business Chat
  • Updated on 28 Oct 2019
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Apple Business Chat

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What is Business Chat and why should I integrate?

Business Chat will enable you to connect with customers directly from within Messages. By integrating your Corezoid account with Business Chat, you can interact with customers, respond to their questions, resolve issues and complete transactions from your iPhone, iPad, Mac, and Apple Watch through iMessage.

Business Chat capabilities

  • Send/Receive Message
    Provide a rich user experience to the customer by sending an interactive message.

  • List Picker
    Let the customer choose from a list of items by sending a list picker.

  • Time Picker
    Let the customer schedule an appointment by sending a time picker.

  • Apple Pay Payment Request
    Provide an easy and secure way for customers to buy goods and services through Business Chat using Apple Pay.

  • Message Attachments
    Receive and send file attachments.

  • Authentication Message
    Pass authentication data between your business and the customer's device.

How to setup a Business Chat account?

To setup a Business Chat account,

  1. Sign up at register.apple.com.

  2. Click on Business chat accounts.
    Business chat accounts

  3. Click add New account.
    New account

  4. Acknowledge the policies of Apple and click Next.
    Next

  5. Choose the Business Chat account type.
     Business Chat account type

Internal Test account:

(You can use this for internal testing)

  1. Select Internal Test Account.

  2. Give an Internal name to the account.
    Internal name

  3. Select the customer service platform as Corezoid.
    1

  4. Click Add and enter the Apple IDs of the user’s to which the test link has to be sent. These users will receive an URL using which they can initiate messages and test.

    initiate messages and test

    initiate messages and test2

  5. To configure Apple Pay, you should have registered for a Merchant ID in your Apple developer’s account. Add this here and click Next.
    Apple developer’s account

  6. Assign a technical contact. They would be technical point of contact on Apple's side.
    technical contact

  7. Click Save.

Commercial account:

(Customer facing)

  1. Select Commercial account

  2. Specify the number of live agents who would be available to take up chats within business hours. Click Save.
     number of live agents

  3. Select the number of locations your business is present in (offices) and give the location details(office address).

    If your business doesn’t have a location. Select no public locations and give a profile name to your brand .
    profile name to your brand

  4. Add the customer service platform as Corezoid.
    customer service platform

  5. Next, specify who can chat with you.
    chat with you.

You can expose your account to the public (anyone with your Business chat link, which you will get from Apple after the review, can initiate a chat with you) or, restrict access only to whitelisted IP’s. If you select the second option, enter the Apple IDs of the users you want to whitelist. An email will be sent to them with the link using which they can initiate chat.

Note:
## How do I expose the chat to the public?

Embed the link to a button on your website and this will provide the chat option to your end users

Also, please note that these details will be submitted to Apple for review.

  1. Setup your business hours
     business hours.

  2. You can configure the message header with a background color, your logo, and brand name.

  3. To configure Apple Pay, you should have registered for a Merchant ID in your Apple developer’s account.
    your Apple developer’s account

  4. Add the account owner (technical contact) on Apple’s side.
    account owner (technical contact)

How to integrate with Corezoid?

Once your account is approved by Apple,

  1. Click on your Business chat account name.

  2. Under Customer Service Platform Configuration, select Connect to Corezoid.

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