Receiver Process

The Viber Receiver, Telegram Receiver, Facebook Receiver, ABC Receiver (Apple Business Chat), Slack Receiver Processes are located in the corresponding messenger folders: Projects > Stages > Communications Orchestrator > Messengers > [Messenger Name].

The Receiver Processes are the work starting points of each bot: a [messenger name] Webhook connects to the [same-messenger-name] Receiver process during Communications Orchestrator creation.
The Receiver Processes perform the following actions:

• Receive events (messages and files sent, buttons clicked, links followed, and so on) from users.
• Convert received data into the unified standard data structure:
  • channel – the message channel. Available options: telegram, facebook, viber, and abc.
  • chat_id – identifier of a chat, user, and so on.
  • event – event type.
  • message – message object.

• Forward the converted data to the Main process.

To attach another bot to an existing project in Communications Orchestrator, connect a webhook of this bot to the corresponding Receiver Process manually:

1. Click the corresponding [Messenger name] Receiver Process and in the upper-right corner, click View details.
   

2. On the Webhook tab of the selected [Messenger name] Receiver process details panel, click Connect to messenger.
   

3. In the Connect to messenger dialog:

   1. Select the needed messenger.
      

   2. Enter an access token to the new bot in the text box field and click ОK.
      

4. Update the token in the Tokens state diagram.

Note: The Task REF should have the token name.

The Webhook is connected to the Receiver Process, and the bot is attached to the selected process in Communications Orchestrator.